Talk about Crappy Customer Service. We decided to go out for lunch today and chose to eat at Rumbi Grill. On the way there I made the kids decide what they wanted we had a take-out menu and I hate it when we arrive at a restaurant including places like McDonalds and it takes longer to figure out what we are all going to eat than it does to eat it all. Anyways we ordered to kids rice bowls, kids mac and cheese and two sandwiches. We then get our drinks and decide to eat outside. The table in the shade is dirty so we decide to ask them to wipe the table so we can sit in the shade. The server brings the three kids bowls out and before she can get them on the table she totally loses hold of the rice bowl and dumps the whole cup of teryaki sauce all the way from shoulder to toe down Sierra's side. You can see the wiped off version in the picture. The lady says sorry and goes in to get the rag to wash the table and comments that she will get us a coupon for a free meal. I then take Sierra into the bathroom and wipe down the arm and the leg and the foot that is SOOOOOOOOOOO STICKY, and took the top layer off the clothes. It seemed like one of those days that you were just not meant to be where you were cause nothing was going right. By the time I could get Sierra cleaned up we had cold food and the teryaki sauce was still on the chair and the floor, no one even offered to clean it up and then she never came back with that free meal coupon either. Steve was so irritated at the fact that we ate cold food and the mess was all over the place and so he decided to go in and ask for the free meal coupon. The girl looks to the manager and says she needs a coupon and the manager growled about it the whole time and begrudgingly gave us one. I could not believe it maybe I shouldn't have been so nice and just politely helped my daughter clean herself off the best we could. I guess I should have made a big scene I bet then it wouldn't have been a problem to get the free meal. Anyways we did get the free meal but I was appalled that we had to ask for it when it was totally the servers fault. It is amazing how one bad experience can really turn you off of a place. I am not sure if or when we might go back to that place???? I guess at least once to get the free meal. I think Sierra at least deserves that for having had to stick to herself through the whole meal and look like her lunch was on her the whole time. Can you tell I was not happy with Lunch!!!!Saturday, July 12, 2008
Crappy Customer Service
Talk about Crappy Customer Service. We decided to go out for lunch today and chose to eat at Rumbi Grill. On the way there I made the kids decide what they wanted we had a take-out menu and I hate it when we arrive at a restaurant including places like McDonalds and it takes longer to figure out what we are all going to eat than it does to eat it all. Anyways we ordered to kids rice bowls, kids mac and cheese and two sandwiches. We then get our drinks and decide to eat outside. The table in the shade is dirty so we decide to ask them to wipe the table so we can sit in the shade. The server brings the three kids bowls out and before she can get them on the table she totally loses hold of the rice bowl and dumps the whole cup of teryaki sauce all the way from shoulder to toe down Sierra's side. You can see the wiped off version in the picture. The lady says sorry and goes in to get the rag to wash the table and comments that she will get us a coupon for a free meal. I then take Sierra into the bathroom and wipe down the arm and the leg and the foot that is SOOOOOOOOOOO STICKY, and took the top layer off the clothes. It seemed like one of those days that you were just not meant to be where you were cause nothing was going right. By the time I could get Sierra cleaned up we had cold food and the teryaki sauce was still on the chair and the floor, no one even offered to clean it up and then she never came back with that free meal coupon either. Steve was so irritated at the fact that we ate cold food and the mess was all over the place and so he decided to go in and ask for the free meal coupon. The girl looks to the manager and says she needs a coupon and the manager growled about it the whole time and begrudgingly gave us one. I could not believe it maybe I shouldn't have been so nice and just politely helped my daughter clean herself off the best we could. I guess I should have made a big scene I bet then it wouldn't have been a problem to get the free meal. Anyways we did get the free meal but I was appalled that we had to ask for it when it was totally the servers fault. It is amazing how one bad experience can really turn you off of a place. I am not sure if or when we might go back to that place???? I guess at least once to get the free meal. I think Sierra at least deserves that for having had to stick to herself through the whole meal and look like her lunch was on her the whole time. Can you tell I was not happy with Lunch!!!!
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3 comments:
Grrrrrr. That is so annoying! Yup - I think sometimes it helps to just be a jerk, maybe you would have gotten 2 meal coupons. ;)
That is horrible. They should have given your whole family a free meal. That happened to me when I was on vacation and eating at the bubba gump shrimp place and I hate seafood but I went cause the fam wanted too. Teh server spilled lemon shrimp grossness all over me. I was a teenager and was such a brat. The server came back with a shirt from the gift shop. At least he tried.
It's experiences like this that make happier experiences more special. I hope you all had a great time on your next outing at a restaurant.
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